Thank you for shopping with Seafys! We are committed to providing high-quality products and ensuring a great customer experience. To guarantee your satisfaction, we offer a flexible and fair return and refund policy. Please read the following terms and conditions before making a purchase:

1. Return Conditions

  • Return Timeframe: If you’re not completely satisfied with your purchase, you can request a return within 30 daysfrom the date you receive the product.
  • Return Requirements: The returned product must be in new, unused, and unopened condition, with all original packaging and accessories (such as manuals, warranty cards, etc.). We may not accept returns for used or opened items.
  • Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. We recommend using a trackable shipping service to ensure the security of the return process.

2. Refund Policy

  • Refund Timeframe: Once we receive the returned item and verify that it meets our return policy, we will process your refund within 7 business days. Refunds will be issued to your original payment method (e.g., credit card, PayPal).
  • Refund Method: Refunds will be processed via the same payment method used for the purchase. If the original payment method cannot be refunded (e.g., some e-wallet payments), we will contact you with an alternative solution.

3. Exchange Policy

  • Exchange Timeframe: If you receive a defective or damaged item, you may request an exchange within 30 daysof receiving the product.
  • Exchange Requirements: The exchanged item must be in new, unused, and unopened condition with original packaging. We will offer an exchange for the same item. If the item is out of stock, we will contact you to discuss alternative solutions.
  • Exchange Shipping Costs: For defective or damaged items, we will cover the exchange shipping costs. For other reasons (e.g., change of mind), the customer will be responsible for the return shipping costs.

4. Return Process

  1. Submit a Return Request: Please submit a return request via our customer service email (service@seafys.com) with your order number, reason for return, and photos of the item (if damaged).
  2. Return Confirmation: We will respond within 1-2 business days to confirm your return request and provide the return address and instructions.
  3. Return Shipping: Please send the item back to the provided return address. To ensure the safe return of your item, we recommend using a trackable shipping method.
  4. Refund Processing: Once we receive the returned item and verify it meets the return conditions, we will process the refund within 7 business days.

5. Special Notes

  • Defective Items: If the product you received is defective (e.g., damaged, malfunctioning), please contact us within 30 days of receiving the product. We will provide a free return, exchange, or full refund service.
  • Non-Defective Returns: If you are not satisfied with your product or have changed your mind, please ensure that the item is unused and in its original packaging. We cannot accept returns for items that have been opened or used.
  • Non-Returnable Items: The following items are not eligible for returns:
    • Headphones, earbuds, and other personal hygiene products (if opened).
    • Custom or special-order products.