Frequently Asked Questions (FAQ)

1. Ordering & Payment

Q: What payment methods do you accept?
A: We accept various international payment methods, including credit cards (Visa, MasterCard, American Express, etc.) and PayPal, ensuring a convenient payment experience.

Q: How soon will I receive an order confirmation after placing an order?
A: Typically, you will receive an order confirmation email within a few minutes after completing the payment. If you do not receive the email, please check your spam folder or contact our support team.

2. Shipping & Delivery

Q: How long does it take for my order to be shipped?
A: Orders are usually processed and shipped within 1-2 business days. Please note that the actual shipping time may vary due to stock availability or peak periods (e.g., holidays).

Q: How can I track my order?
A: Once your order has been shipped, you will receive an email with tracking information. You can also view tracking details in your order page.

Q: Can I change my shipping address?
A: If your order has not been shipped yet, you can contact our support team to update your shipping address. Once the order is shipped, we will not be able to modify the shipping information.

3. Shipping Information

Q: Where is the S72 Earbuds shipped from?
A: The S72 Earbuds is shipped directly from the Amazon warehouse in the United States, allowing for faster delivery to customers in the U.S. and surrounding areas.

Q: Where are other products shipped from?
A: All products, except the S72, are shipped from our supply chain factory located in Shenzhen, China. Delivery times will vary depending on your location and the shipping method you choose.

4. Returns & Refunds

Q: How can I return or exchange a product if it is defective or damaged?
A: If you receive a defective or damaged product, please contact our support team immediately. You can refer to our Refund & Returns Policy page for detailed instructions on how to return the product.

Q: How long does it take to process a return or refund?
A: Once we receive the returned product and confirm that it meets the return policy, we typically process the refund within 7 business days. Refunds will be issued to the original payment method.

Q: Do I need to pay for return shipping?
A: If the return is due to an error on our part or a defective product, we will cover the return shipping costs. If the return is for any other reason, the return shipping cost will be the customer’s responsibility.

5. Product-Related Questions

Q: Do your Bluetooth earbuds work with Apple devices?
A: Yes, our Bluetooth earbuds are compatible with any Bluetooth-enabled devices, including Apple devices such as iPhones, iPads, and Macs.

Q: Does the S72 Earbuds come with a warranty?
A: Yes, the S72 Earbuds comes with a one-year warranty.

Q: My earbuds or speaker are not connecting to my device, what should I do?
A: Please ensure that the earbuds or speaker are fully charged and Bluetooth is enabled. Usually, the earbuds will automatically turn off after being disconnected for a few seconds. Simply press and hold the MFB button for 3-5 seconds to turn them back on. If the speaker cannot be connected, you can turn it off and then restart it.

6. Customer Support

Q: How can I contact customer support if I have further questions?
A: If you have any questions or need further assistance, please reach out to us through the following contact methods:

You can also check our Support Help page for more common questions and solutions.